Refund policy

Last updated: September 8, 2026

Trail Crashers and UNSPONSORABLE apparel is printed to order. Please check the garment measurements, size, color, and shipping address before paying.

Changed your mind or ordered the wrong size?

We do not accept returns or exchanges for a change of mind, a size or color selected incorrectly, or a fit preference when the item matches the order and published description. This does not affect your rights when an item is faulty, incorrect, or not as described.

Damaged, defective, or incorrect items

Email contact@trailcrashers.com within 30 days of delivery with your order number, a description of the problem, and clear photos of the item and affected area. Keep the item and packaging while we review the issue. We will arrange a replacement at no additional cost for a confirmed printing defect, damaged item, or fulfillment error. If a replacement is unavailable or does not resolve the problem, we will arrange an appropriate refund.

Please contact us before sending anything back. If a return is needed for a confirmed defect or error, we will provide instructions and cover the return shipping. The address on a parcel is not an authorization to return it.

Cancellations and changes

Email us immediately if you need to change or cancel an order. Orders move into production quickly, so we cannot guarantee a change or cancellation. Once production begins, ordinary change-of-mind cancellations are unavailable. If we confirm cancellation before production, we will refund the canceled items and any associated shipping charges that no longer apply. Cancellation rights for shipment delays remain available as described in our Shipping policy.

Refunds and delivery problems

Approved refunds go to the original payment method. We will email you when a refund is issued; your payment provider controls when it appears in your account. Contact us if it has not appeared within 10 business days of that email.

If a parcel is missing, arrives damaged, or is returned to sender, contact us with your order number so we can investigate. See our Shipping policy for address and delivery details.

Nothing in this policy limits consumer rights or remedies that cannot legally be excluded. The 30-day reporting window does not override those rights.